Warranty and Return Conditions
CANCELLATION AND RETURN TERMS
CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION AND RETURN CONDITIONS
GENERAL:
If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
Shipping fees, which constitute the product shipment expenses, shall be paid by the buyers.
Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract. (In accordance with our company policy, we strive to dispatch incoming orders to cargo on the following day. Due to various reasons, this period may take up to 3 business days in certain situations. In cases where our cargo delivery time will exceed 3 business days, our customers will be informed via telephone or e-mail.)
The purchased product must be delivered complete, in accordance with the specifications specified in the order, and with documents such as a warranty certificate and user manual, if any.
In the event that the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days from the date they learn about it. The total price must also be returned to the Buyer within 14 days.
IF THE PURCHASED PRODUCT PRICE IS NOT PAID:
If the Buyer does not pay the price of the product they purchased or cancels it in bank records, the Seller's obligation to deliver the product terminates.
SHOPPING TRANSACTIONS MADE WITH UNAUTHORIZED USE OF CREDIT CARDS:
After the product is delivered, if it is determined that the credit card used by the buyer for payment has been used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping expenses belonging to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED IN DUE TIME DUE TO UNFORESEEN REASONS:
If force majeure events that the Seller could not foresee occur and the product cannot be delivered within the due period, the situation shall be notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with its equivalent, or the postponement of delivery until the obstacle disappears. If the Buyer cancels the order; if they made the payment in cash, this fee shall be paid to them in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels it, the product price shall be returned to the bank within 14 days from this cancellation, but it is possible for the bank to transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO INSPECT THE PRODUCT:
The Buyer shall inspect the goods/services subject to the contract before receiving them; they shall not receive damaged and defective goods/services such as dented, broken, torn packaging, etc., from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services must not be used. The Invoice must also be returned along with the product.
RIGHT OF WITHDRAWAL:
The BUYER may exercise their right to withdraw from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to themselves or to the person/organization at the indicated address, without assuming any legal or criminal liability and without showing any justification, provided that they notify the SELLER through the contact information specified below.
CONTACT INFORMATION FOR NOTIFICATION OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY
DURATION OF THE RIGHT OF WITHDRAWAL:
If what the buyer purchased is a service, this 14-day period starts from the date the contract is signed. The right of withdrawal cannot be used in service contracts where the performance of the service has started with the approval of the consumer before the expiry of the right of withdrawal period.
Costs arising from the use of the right of withdrawal belong to the SELLER.
In order to exercise the right of withdrawal, a written notification must be made to the SELLER via registered mail, fax, or e-mail within a 14 (fourteen) day period, and the product must not have been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
The invoice of the product delivered to the 3rd person or the BUYER, (If the invoice of the product requested to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.)
The return form and the box and packaging of the products to be returned must be delivered complete and undamaged, together with their standard accessories, if any.
RETURN CONDITIONS:
The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days at the latest from the receipt of the withdrawal notification, and to receive the goods back within a 20-day period.
If there is a decrease in the value of the goods or if the return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the damages of the SELLER in proportion to their fault. However, the BUYER is not responsible for the changes and deteriorations that occur due to the proper use of the goods or products within the right of withdrawal period.
In the event that the campaign limit amount organized by the SELLER falls below due to the use of the right of withdrawal, the discount amount utilized within the scope of the campaign shall be canceled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:
Pursuant to the Regulation, it is not possible to return goods prepared in line with the BUYER's requests or explicitly personal needs and which are not suitable for return, underwear bottoms, swimwear and bikini bottoms, makeup materials, single-use products, goods that are in danger of spoiling quickly or that are likely to expire, products whose packaging has been opened by the BUYER after delivery and are not suitable for return in terms of health and hygiene, products that mix with other products after delivery and cannot be separated due to their nature, goods relating to periodicals such as newspapers and magazines other than those provided under a subscription agreement, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. In addition, pursuant to the Regulation, it is not possible to exercise the right of withdrawal regarding services whose performance has started with the approval of the consumer before the right of withdrawal period expires.
In order for cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVDs, VCDs, CDs, and cassettes, as well as stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, intact, and unused.
STATUS OF DEFAULT AND LEGAL CONSEQUENCES
The BUYER acknowledges, declares, and undertakes that if they fall into default in the event that they make their payment transactions with a credit card, they will pay interest within the framework of the credit card agreement between the cardholder bank and themselves and will be liable to the bank. In this case, the relevant bank may apply to legal remedies; it may demand the expenses incurred and the attorney's fee from the BUYER, and under all circumstances, if the BUYER falls into default due to their debt, the BUYER accepts that they will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
You can make payments by Bank Transfer or EFT (Electronic Funds Transfer) to any of our Türkiye İş Bankası or Yapı Kredi Bankası accounts (in TL).
With your credit cards through our site, you can benefit from single online payment or online installment opportunities for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order.
You can also make the payment for the products you purchase through our site by using either the cash on delivery or credit card on delivery options.